Frequently Asked Questions (FAQs)
1. Q. What is the Novo Communications and STAR Network offer about?
o A. The Novo Communications and STAR Network offer is a joint marketing effort that bundles devices with internet services to provide customers with enhanced value and affordability.
2. Q. What kind of companies are STAR Network and Novo Communications?
o A. STAR Network is a technology company and distributor of its own brand and other brands of laptops, smartphones, smart TVs. Novo Communications is a licensed telecommunications provider authorized to provide fibre-to-home internet services. Novo Communications does NOT transfer, share or provide either directly or indirectly, access to their telecommunications license to STAR.
3. Q. Who repairs the devices?
o A. STAR Network is responsible for all warranties and repairs related to devices.
4. Q. Is Novo Communications and STAR Network the same company?
o A. No, STAR Network and Novo Communications are separate entities operated by different individuals. They are liable only for their respective products and services under the joint marketing effort.
5. Q. Does STAR Network collect payments for Novo Communications?
o A. No, STAR Network does not handle payments for Novo Communications’ internet services.
6. Q. Can Novo Communications accept payments for STAR Network?
o A. Only payments related to packages under the joint marketing effort or devices distributed at Novo Communications’ establishments can be accepted.
7. Q. How do I apply to access products and services?
o A. To apply, you need a Valid ID, a job letter not older than 3 months, a payslip not older than 1 month, a utility bill (proof of address) not older than 1 month, and a completed application form.
8. Q. What is the value of the transaction I can conduct?
o A. Transactions can vary but customers will be reliably informed of prices and subscriptions prior to applying.
9. Q. How long does the process take?
o A. The process typically takes 48 hours after all updated documents are submitted.
10. Q. Is any downpayment required?
o A. A downpayment may be required for some products or services and all customers will be reliably informed of such.
11. Q. What is the subscription period?
o A. Customers have the option to subscribe for a period of 12-36 months depending on product and/or service.
12. Q: Where can I submit an application?
o A. At www.starnetworkblue.com or via and of our partners’ websites
13. Q: Is this offer available nationwide?
o A: Some of the offers are available nationwide and others are only available to customers within the service area south of Trinidad.
14. Q: Where can I find more information?
o A. You can contact STAR Network at (868) 357-9480 or Novo Communications at (868) 390-
3999 and (868) 267-7998.
15. Q: Are there contractual obligations associated with this promotion?
o A. Yes, two contracts are involved in this promotion—one with Novo Communications and the other with STAR. Contract terms vary from 12 months to thirty-six months depending on the selected package and bundles.