FAQs

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1. Q. What is the Novo Communications and STAR Network offer about?
A. The Novo Communications and STAR Network offer is a joint marketing effort that bundles devices with internet services to provide customers with enhanced value and affordability.

2. Q. What kind of companies are STAR Network and Novo Communications?

A. STAR Network is a technology company and distributor of its own brand of laptops, smartphones, smart TVs, and other devices, as well as other known brands. STAR is NOT an operator or provider of telecommunications services. Novo Communications is a licensed telecommunications provider authorized to offer fibre-to-home internet services.

3. Q. Who repairs the devices?
A. STAR Network is responsible for all warranties and repairs related to

devices.

4. Q. Is Novo Communications and STAR Network the same company?

A. No, STAR Network and Novo Communications are separate entities operated by different individuals. They are liable only for their respective products and services under the joint marketing effort.

5. Q. Does STAR Network collect payments for Novo Communications?  

A. No, STAR Network does not handle payments for Novo Communications' internet services.

6. Q. Can Novo Communications accept payments for STAR Network?

A. Only payments related to packages under the joint marketing effort or devices distributed at Novo Communications' establishments can be accepted.

7. Q. How do I apply to access the financing program?
A. To apply, you need a Valid ID, a job letter not older than 3 months, a payslip not older than 1 month, a utility bill (proof of address) not older than 1 month, and a completed application form.

8. Q. What is the value of the transaction I can conduct under the financing

program?

A. Transactions can range between $1000.00 and $40,000.00. 

9. Q. How long does the process take?

A. The process typically takes 48 hours after all updated documents are submitted.

10. Q. Is any downpayment required?
A. No, there is no downpayment required.

11. Q. What is the repayment period?
A. Customers have the option to repay within 6-48 months.

12. 12. Q: Is this offer available nationwide? 

A: No, currently, the offer is exclusively available to customers within the service area south of Trinidad.

13. 13. Q: Where can I submit an application? 

A: Applications can be conveniently submitted online at www.starnetworkblue.com or in person at Novo Communications offices.

14. 14. Q: Where can I find more information? A: For additional details, please contact STAR Network at (868) 332-0475 or Novo Communications at (868) 390- 3999 and (868) 267-7998.

15. 15. Q: Are there contractual obligations associated with this promotion? A: Yes, two contracts are involved in this promotion—one with Novo Communications and the other with our financing partner. Contract terms vary from one to four years depending on the selected package and bundles.